Frequently Asked Questions

General Questions

What is Syba?

Syba is more than just a platform—we're a company built by identity experts dedicated to delivering market-leading SaaS solutions and expert consultancy services. Our team combines deep technical expertise with practical industry knowledge to help organizations optimize their identity operations.

What products does Syba offer?

Currently, Syba offers Syba Insight as our primary software solution, available for purchase along with our professional consultancy services. We're actively developing additional solutions to expand our product portfolio—stay tuned for more innovative identity management tools coming soon.

What identity platforms does Syba support?

Currently, Syba Insight is built for Okta® with plans to expand to other identity providers. Syba Identity supports multiple Active Directory forests, Microsoft Entra ID™ (Azure AD®), and Okta®. Our platform is designed to work with modern identity platforms commonly used in enterprise environments.

Syba Insight

What is Syba Insight?

Syba Insight is an identity governance and analytics platform that transforms raw Okta® data into intelligent insights. It provides powerful dashboards, compliance reporting, license optimization tools, and automated governance workflows to help organizations maximize their identity platform ROI.

What kind of cost savings can I expect with Syba Insight?

Organizations typically see an average reduction of 15-25% in Okta® license costs through intelligent utilization optimization. This is achieved by identifying unused licenses, detecting duplicate accounts, and optimizing license assignments based on actual usage patterns.

How does Syba Insight reduce manual governance tasks?

Syba Insight automates many manual governance processes, resulting in an average 85% reduction in manual tasks. Features include automated access review campaigns, compliance reporting, identity verification workflows, and automated recertification processes that would otherwise require significant manual effort.

Does Syba Insight support multi-tenant environments?

Yes, Syba Insight provides comprehensive multi-tenant support with per-tenant visibility controls. This is ideal for managed service providers and large enterprises managing multiple Okta® environments, allowing you to optimize and govern across all tenants from a unified dashboard.

How does Syba Insight help with app migrations?

Syba Insight includes automated app migration workflows and tools that can complete application migrations in approximately 10% of the normal time required. The platform provides automated migration workflows, user provisioning management, and comprehensive migration tracking and reporting.

Where can I get Syba Insight?

Syba Insight is available on the Microsoft Azure Marketplace. You can deploy it directly from the marketplace or contact us to discuss enterprise deployment options and custom configurations.

Implementation & ROI

How long does it take to implement Syba Insight?

Syba Insight is designed for quick implementation with immediate value. Most organizations can achieve ROI within 90 days. The platform provides rapid onboarding and can start delivering insights shortly after deployment.

What technical requirements are needed for Syba Insight?

Syba Insight is available on Microsoft Azure Marketplace and integrates with your existing Okta® environment. Specific technical requirements depend on your deployment size and configuration. Contact us for detailed technical specifications and deployment guidance.

Do I need special permissions or access to use Syba Insight?

Syba Insight connects to your Okta® environment through standard API integrations. You'll need appropriate Okta® API credentials and permissions. Our implementation team will guide you through the setup process and help configure the necessary access.

Security & Compliance

Is Syba secure and compliant?

Yes, security is a core priority. Our solution is deployed within your customer environment, giving you complete control over security implementation. This deployment model allows you to apply additional security measures, controls, and compliance frameworks according to your organization's specific requirements and security policies.

Does Syba Insight help with compliance audits?

Yes, Syba Insight provides comprehensive audit trail generation and compliance reporting. The platform automates evidence collection, generates compliance reports, and maintains detailed logs of all identity-related activities, helping you prepare for and pass compliance audits more efficiently.

How does Syba Insight help with access reviews?

Syba Insight automates access review campaigns with flexible approver logic and automated post-certification actions. Organizations typically complete access reviews 60% faster than manual processes, with streamlined workflows and better visibility into user access across your environment.

Support & Services

What support options are available?

Syba provides support through multiple channels including email support, documentation, and access to our support team. Enterprise customers may have access to priority support and dedicated account management depending on their subscription level.

Do you offer consulting services?

Yes, Syba offers strategic IAM consulting services including identity strategy development, security architecture design, compliance planning, and migration support. Our consulting services help organizations design and implement effective identity management frameworks tailored to their specific needs.

How can I request a demo?

You can request a demo by visiting our demo page or contacting us directly. Our team will schedule a personalized demonstration of Syba Insight tailored to your organization's needs and use cases.

Okta License Optimization

What is Okta license optimization?

Okta license optimization is the process of identifying and eliminating unused, inactive, or over-provisioned Okta licenses to reduce costs and improve efficiency. Syba Insight provides comprehensive Okta license optimization tools including Okta license audit capabilities, inactive account detection, unused license identification, and automated recommendations for license consolidation and cost reduction.

How does Okta license audit work?

Our Okta license audit tool analyzes your entire Okta environment to identify optimization opportunities. The audit process includes detecting Okta inactive accounts, finding Okta unused licenses, identifying duplicate accounts, analyzing license utilization patterns, and providing detailed reports on potential Okta license savings. The audit helps you understand your current license spend and opportunities for Okta cost reduction.

Do you have an Okta license calculator?

Yes, Syba Insight includes built-in Okta license calculator functionality that helps you calculate potential savings, ROI projections, and cost impact analysis. The Okta ROI calculator uses real-time data from your environment to provide accurate projections on Okta license savings and cost optimization opportunities.

What are Okta license savings I can expect?

Organizations typically achieve 15-25% Okta license savings through our optimization process. This includes eliminating Okta license waste from unused licenses, consolidating duplicate accounts, right-sizing license tiers, and removing Okta inactive accounts. The exact Okta license reduction depends on your current utilization and optimization opportunities.

How do you identify Okta inactive accounts and unused licenses?

We use advanced analytics to identify Okta inactive accounts (users who haven't logged in for 30, 60, or 90+ days) and Okta unused licenses. Our system tracks login patterns, application usage, and license assignments to flag accounts that represent Okta license waste. This helps eliminate unnecessary license costs and optimize your Okta tenant optimization strategy.

SSO & SaaS License Optimization

Do you support SSO license optimization?

Yes, Syba Insight provides SSO license optimization capabilities that help you optimize your single sign-on license spend across all connected applications. Our SSO license management tools identify unused SSO licenses, optimize SSO app assignments, and help achieve significant SSO cost savings through intelligent license allocation.

Can you help with SaaS license optimization?

Absolutely. Our platform extends beyond Okta to help with SaaS license optimization across your entire application portfolio. We provide SaaS cost optimization tools that identify unused SaaS licenses, optimize license assignments, and help reduce overall SaaS license management overhead. This includes SSO app savings and comprehensive SaaS app savings analysis.

Identity Governance

What is identity governance?

Identity governance is the framework and processes for managing user access, ensuring compliance, and maintaining security across your identity infrastructure. Our identity governance platform provides identity governance solutions including identity governance tools, identity governance software, identity governance automation, identity governance compliance, identity governance reporting, and identity governance analytics to help organizations implement effective identity governance management.

What are identity governance best practices?

Identity governance best practices include implementing automated access reviews, maintaining comprehensive audit trails, establishing least-privilege access policies, conducting regular identity governance audits, and using identity governance automation to reduce manual overhead. Our platform helps implement these best practices through automated workflows and comprehensive identity governance reporting.

How does identity governance automation work?

Identity governance automation uses intelligent workflows to automate access reviews, compliance reporting, audit trail generation, and access certification processes. This automation reduces manual governance tasks by up to 85% while ensuring consistent identity governance compliance and comprehensive identity governance reporting across your organization.

App Migration

Do you support Okta to Entra app migration?

Yes, we provide comprehensive Okta to Entra app migration services. Our platform automates the migration of applications from Okta to Microsoft Entra ID (Azure AD) with complete configuration transfer, user provisioning, and seamless data migration. We also support Entra to Okta app migration for organizations moving in the opposite direction.

Can you help with Okta to Ping app migration?

Absolutely. We provide full support for Okta to Ping app migration and Ping to Okta app migration. Our automated migration workflows handle application configuration, user and group migration, and ensure data integrity throughout the process. The migration typically completes in 10% of the time required for manual migrations.

Do you support OneLogin migrations?

Yes, we support both Okta to OneLogin app migration and OneLogin to Okta app migration. Our identity platform migration services include comprehensive support for migrating applications, users, groups, and configurations between OneLogin and Okta platforms with automated workflows and minimal disruption.

Pricing & Licensing

How is Syba Insight priced?

Pricing for Syba Insight varies based on your organization's size, deployment requirements, and specific needs. The platform is available through the Microsoft Azure Marketplace with various subscription options. Contact us for detailed pricing information and to discuss the best plan for your organization.

Can I try Syba Insight before purchasing?

Yes, we offer demo sessions and proof-of-concept deployments. Contact us to schedule a demo or discuss trial options that allow you to evaluate Syba Insight in your environment before making a purchase decision.

Still have questions? Contact us and we'll be happy to help.